DNA Finland Oy continues to DEFRAUD customer

On April 6th 2008, over a month ago, I drew your attention in my Oulu Best Buy blog entry Worst Internet Service Provider - DNA to how, for over a month and a half, I was denied internet access by DNA Finland Oy by their pure incompetence and inefficiency.

Now it is May 18th 2008, and for over another month and a half, my Fixed IP, Full Rate ADSL internet connection has been running at less that 50%, and usually at below 10% of the Agreed Download rate.

You can view the entire download and upload test results from Speedtest.Net from 31st March 2008 to date 18th May 2008 on this Web page Speedtest.Net Results for IP Address 213.139.166.91

(Click on image to see the latest updated results.)


Even while I was discussing the problem and the question of refund of the huge telephone bills I had to incur in using my 56 kbps modem to keep my internet connection alive, DNA has been putting punitive costs on me for holding back a few days in paying my bills, while they have not bothered to make the refund which I extracted as a promise for thanks to Tuomas Helander, a DNA Finland Oy Oulu employee.

As DNA Finland Oy continues to defraud me, I want to know how many other of their customers is this company similarly defrauding?

The latest insult was when I went to the DNA Office in Oulu and talked to one young man who refused to give me his name.

First, he told me he could do nothing about this matter. When I was forced to raise my voice, he rang someone and said that someone would attend to my problem in 3 days, something that Leena Jokela had said would be done a week earlier and which Tuomas Helander (the only one in DNA Finland Oy Oulu Office who has made a real effort to help resolve this problem) had taken to trouble to contact the person in ELTEL who was to attend to this defect.

This young man who was totally non-co-operative when I went in with the figures showing my 8000 kpbs download connection was running at 731 kbps. He said that DNA had nothing to do with this as all aspects of online work was the responsibility of ELTEL and I should contact them.

I do not have any contract with ELTEL. My contract is with DNA Finland Oy. This young man could not get it into his thick skull that it is the responsibility of DNA Finland Oy to get in touch with whomsoever they have entered into a contract with - NOT ME!!!!

This young man was insistent as I was living in an old house the connection was bad. He refused to see the results that on 5th April with Miikka Parikka resetting the connection a blip connection speed of 6233 kbps was seen.

When you have such ignorant and incompetent persons manning the desks in DNA, then you have this type of fraud and rape of customers taking place.

Such lack of dedication to handle a customers real problem for over 3 months seems indicative of every single person that I have talked to in DNA (except Tuomas Helander). It is also the incompetent people who refuse to give their name as they do not want their incompetence to be exposed!

The sooner this irresponsible and incompetent Internet Service Provider is punished for fraud and closed down, the better for Finland.